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Since its creation in 1986, as a Public organization, MOROCCO FOODEX (EACCE) has placed the satisfaction of its stakeholders at the centre of its concerns. It is determined to offer quality services and to build a strong relationship based on ethics, integrity, honesty and professionalism. In its mission, MOROCCO FOODEX is committed to promote the culture of quality and to adopt, along with its partners, a continuous improvement process by guaranteeing a service delivery that is impartial, efficient, reliable and available as soon as possible. Its main objectives are to facilitate access to information, to assist with the procedures and formalities involved in the export of agri-food and maritime products, to monitor compliance with technical and commercial regulations and to develop and enhance the value of its human capital. MOROCCO FOODEX is positioned as an accelerator of export business, thanks to its experience and real know-how accumulated and approved over the years in the service of Moroccan exports of agri-food and maritime products.
MOROCCO FOODEX is mainly based on the following axes:
Ethics in MOROCCO FOODEX, cannot be based solely on a set of legal rules. Absolutely not, particularly in the context of autonomy and greater accountability of its actors and partners, resulting from the management framework established by the law, it is essential to understand the values promoted by this organization. The quality of services provided to stakeholders and the pursuit of the public interest are requirements that challenge all of its components. Moreover, these requirements are based on ethical values that are the foundation of all actions undertaken in its missions. These ethics set out the most fundamental values of public administration.
Each member of MOROCCO FOODEX carries out his tasks with professionalism. They use their knowledge, skills and experience to achieve the desired results. They are accountable for their decisions and actions as well as for the judicious use of the resources and information made available to them.
Each member of MOROCCO FOODEX demonstrates neutrality and objectivity. They make their decisions in compliance with the applicable rules and by granting fair treatment to all. They shall perform their duties with complete impartiality and with no other considerations than professional ones.
Every member of MOROCCO FOODEX conducts himself in a fair and honest manner. They shall avoid putting themselves in a situation where they would be beholden to anyone who might unduly influence them in the performance of their duties.
Each member of MOROCCO FOODEX is aware that it is a representative of MOROCCO FOODEX in front of its stakeholders. They perform their tasks with a duty of reserve dedicated to the respect of the loyalty expressed in their commitments.
Each member of MOROCCO FOODEX remains dynamic and proactive by ensuring its presence as much as possible to respond to the requests of the local, regional, national or international establishment’s interested parties, in a perspective of support and local awareness;
We treat our partners fairly, impartially and with all the attention they deserve. We do not discriminate on the basis of age, gender, ethnicity, political affiliation, beliefs, or any other reason. We act objectively and avoid actions that might unduly benefit one person or one situation at the expense of another.
We seek to offer the best possible service in compliance with our missions and know-how in this field; We are constantly striving to improve our professionalism, efficiency and competence by keeping abreast of the evolution of knowledge and development prospects in our sector of activity, with the support and active exchange with our partners. From a perspective of diligence, our recommendations to decision-makers include the following nuances
We recognize that each of us has a role to play in the mission of MOROCCO FOODEX; We consider that the constant maintenance of a deep sense of belonging to our organization, of solidarity with our partners and of mutual trust will allow us to reach the desired levels of responsibility of each of us through, among other things, concerted action in our work; We organize our work efficiently, we seek out the required collaborations and we properly inform the involved stakeholders of the limits hindering the achievement of results so that we can assume our responsibilities with the autonomy granted to us;
In the interests of transparency and informed decision-making, we provide quality information that is complete, meaning that it is fair, contextual, easily accessible and understandable. This transparency implies that we are responsible for the content we produce. We also provide feedback to relevant stakeholders on the decisions we make.
Consideration for our partners is a fundamental element in our relationships. We therefore carefully act with courtesy and discretion when performing our duties. The contribution and collaboration of each and every one of us are recognized as essential to the accomplishment of MOROCCO FOODEX‘s missions while respecting the integrity of individuals. The mutual respect that we demonstrate promotes trust and solidarity among the members of the institution and is a fundamental element in maintaining the quality of the organizational climate. Ultimately, these values are essential guides of conduct enabling MOROCCO FOODEX and its members to better act ethically, given the public interest mission in which they’re involved.
MOROCCO FOODEX has about twenty regional representations and five international representations spread over the different production and export zones, in order to guarantee a local service to professionals in the Agri-food and maritime products sector.
PARTNERS
